This weeks spotlight is David Jensen, Point-of-Rental’s Director of Training.
David was introduced to the rental industry in 1999 after becoming bored with working in the transportation industry. Working 10 years for Con-way Freight in operations, dispatching, sales and the on-board computer implementation team, he decided to submit his resume to an event rental company. Six months later, he was randomly contacted by the company and accepted the position of Operations Manager.
Today, David is the Director of Training for Point-of-Rental and has been with the company for 5 years. David’s responsibilities consist of support, training, assisting sales, report development and dabbling in a little IT stuff once in a while.
When David isn’t working, he enjoys working in his yard, working on his house and spending time with family.
David’s Personal Mission: “My mission is to educate customers about processes in the program that can eliminate manual processes and ultimately automate them.”
This weeks spotlight is on Jason Albus, Point-of-Rental’s Systems Engineer, or in his words, “Any title that makes sense without too many slashes to describe the developer/company director combination of responsibilities I have.”
With degrees in both Information Systems Management and Software Development, Jason joined Point-of-Rental in 2003 as an IT Support Technician. As our IT staff grew, he transitioned to manager of IT Support and then eventually into software development.
Jason’s first software project was to automate the process of updating our customers’ servers with the latest programs and report files. Since then, Jason has been instrumental in designing many system features including our Business Intelligence Dashboard Module, which provides visual displays for key metric data, and our Dispatch Center Logistics Module, which integrates GPS technology to manage delivery and service fleets. His most recent addition to our product line is the Mobile Workforce App, which allows workers to update contract related information in real-time from their mobile phone or tablet without running Counter System or a Remote Desktop.
In his spare time, Jason enjoys working from home, running and fixing things. An interesting fact about Jason is that he once captained a cardboard boat he constructed in a competition, and when he began losing the race, he purposely sank the boat in order to win the best sinking award.
Jason’s Personal Mission: “To leave no stone unturned when solving customer issues and overcome all technical hurdles when creating new products and features that enhance our customer’s success.”
With the many ideas and updates constantly going around at the Point-of-Rental headquarters in Grand Prairie, Texas, the company has come up with a new tagline, “Innovation you need. Software you trust.” The tagline will spearhead the company’s overall marketing message and campaign, adding to their position as, “The Leader in Rental Management Software.”
First introduced at the 2013 ARA Rental Show on the back of Point-of-Rental’s new brochure, the tagline is meant to simply explain how the 30 year old company continues to evolve with the customers’ success at the center of all final decisions. The most monumental update in the company’s 30 year history includes the release and install of Enterprise 2013. With Enterprise 2013, the entire rental management software program has been converted to the Microsoft .NET Framework. Among many benefits, the move to the new framework ensures the longevity of Point-of-Rental software, allowing their programmers to continue providing companies with the most advanced rental software available.
“Our award-winning, innovative software speaks for itself with over 1600 users trusting our software to keep their rental business on the cutting edge. This tagline summarizes that,” says Erica Wright, public relations and marketing manager. “I’ve read that many companies’ marketing position already revolve around terms such as “innovation” and “cutting edge.” Last year (2012), The Wall Street Journal reported that the word innovation was used 33,528 times in quarterly and annual reports for 2011. I am sure that this new marketing campaign will resonate with both current customers and prospects.”
94% of Point-of-Rental employees have spent years in the rental industry prior to working for the company; therefore, they know rental. Every year, software updates take place with current customers having the chance to submit enhancement ideas and suggestions with each one being carefully considered. Ideas also come from employees based on their knowledge combined with really listening to customers’ needs. The ingenuity of how to carry out these ideas comes from the company’s programmers.
While the word “Innovation” is already placed on current Point-of-Rental ad materials as a standalone, the tagline in its entirety will soon replace this. Videos and webinars are also in the works – another piece of the marketing campaign.
Today, Point-of-Rental introduces “Employee Spotlight – Who’s behind the software?”
Every 2 weeks, readers will be able to take a peek inside our business through the eyes of our employees. Get familiar with those responsible for the superior customer support and award winning software over 1600 rental stores are experiencing.
First spotlight is Jim Barry, one of our customer support representatives.
Jim joined the Point-of-Rental staff 3 days after moving to Texas, July 2011. Growing up, Jim worked in the several rental stores (both willingly and unwillingly) his parents owned in Southern Idaho. By high school, he was working in the stores full-time, even while attending college. In 2004, Jim was introduced to the Point-of-Rental system when his parents purchased it for their stores in 2004. As a customer support representative, Jim is responsible for answering calls, writing how-to documents and training new users – converting them from their old system to Point-of-Rental. In addition, Jim is also the amazing voice you hear when you are placed on hold or when you’re watching videos on the Point-of-Rental website. When Jim isn’t working, he enjoys Golf, Tennis and Video Games. Although Jim graduated from University of Idaho with a Bachelors in Business, he likes to believe he attended Harvard, Yale and Notre Dame.
Jim’s Personal Mission: “When I leave a training, I work to make sure the user is comfortable with day to day operations and also knows a healthy amount of back end stuff such as maintenance and accounting work. I want the customer to be happy I was the one training them which in return causes the user to recommend Point-of-Rental to other companies.”
Using Surface tablets as well as other wireless devices, the company will demonstrate the mobile capabilities of Point-of-Rental’s Windows-based software. Debuting at The Rental Show is the latest software revision, Enterprise 2013, which includes updated mobile features such as automated system notifications, expanded GPS and scanner functions and secure online payments using Point-of-Rental’s Integrated Website and Customer Portal modules. In addition, visitors to Point-of-Rental’s booth will have the opportunity to view the new optional module, Mobile Workforce. A web-based application rather than device-specific, Mobile Workforce can be utilized with any Wi-Fi enabled mobile device to allow employees to complete various tasks while at jobsite locations.
Demonstrations and entry forms for the drawing will be available in Point-of-Rental™ Systems’ booth 1661. The drawing for the Microsoft® Surface Tablet will be held at 10 a.m. CST on February 15, 2013 at Point-of-Rental headquarters in Grand Prairie, Texas. The winner will be notified by phone.
For more information on Point-of-Rental™ Systems and its features, visit http://www.point-of-rental.com/ or call toll-free at 1-800-944-7368.
Currently being installed on a rolling schedule to users on software support, Enterprise 2013 is the most monumental update in Point-of-Rental’s thirty year history. The entire rental management software program has been converted to the Microsoft .NET Framework which has been a long laborious task, but one definitely worth the effort. Among many benefits, the move to the new framework ensures the longevity of Point-of-Rental software, and because .NET allows integration with leading edge technology, our programmers can continue providing rental companies with the most advanced rental software available.
Just to name a few, the first, but by no means greatest changes you will notice are the user-interface attributes which include the use of the scroll wheel on the mouse and a new color scheme.
Spell-check, timeline view and multiple languages available for printed documents are more user-friendly improvements. In addition, a ton of report improvements have occurred in this update, including the ability to go directly from a report to a contract or Customer Balance.
With the conversion being the bulk of this update, the majority of changes are obviously “under the hood,” but our innovative team of software engineers still packed in plenty of features that are sure to impress.
If you are attending The Rental Show in Vegas, be sure to stop by our booth, number 1661, for a firsthand look at Enterprise 2013.
Point-of-Rental™ Systems started in 1983 as a division of Overland Rentals, Inc., an equipment rental store opened a year earlier by former NASA software engineers that ventured into entrepreneurship. Shortly after opening the store, it became clear that rental management software would dramatically improve productivity. Noting that many of the computer languages used at NASA could be used for writing rental software, Point-of-Rental™ Software became a reality.
Bob Shaffer, a company founder who is now retired commented, “The first edition of Point-of-Rental™ Software printed rental/sale contracts, controlled inventory, stored reservations and maintained accounts receivable. It was a huge improvement over doing everything manually! But, it was nothing compared to the current version which is a 100% Microsoft Windows® Server product with features and options such as Dispatching using GPS, integrated credit card processing, dashboards, Purchase Orders and integrated web site hosting.”
Thirty years later, Point-of-Rental™ Systems has not slowed down at providing top notch service and software to their customers. To assure they remain the leader in rental management software, Point-of-Rental™ Systems makes available yearly updates and enhancements in order to keep businesses on the cutting edge. Because their programmers know the rental business, Point-of-Rental™ Systems has long been the answer to rental management software needs and does not plan on slowing down .
For more information about Point-of-Rental™ Systems, please visit our main website.